FAQ / Help
Have a few questions before placing an order? We’ve got you! Find answers to our most frequently asked questions here, or send us an email or LiveChat message if you can’t find what you are looking for.
Can I get a sample before I place an order?
Absolutely! We’re more than happy to supply you with a printed sample before you undertake a full run. This can be really useful for doing a double check on layout, any spelling or text errors, and colours, as well as stocks and finishing. There is a small cost for this – please email us at firstname.lastname@example.org and we can get everything underway for you.
Can you help me with design?
Yes, we can! Our creative design team can help with all projects and design tweaks, big or small. Once you’ve finished your quote, click next and you will be taken to our design options.
If you have designed something yourself but just need help with making sure it is print-ready, click the ‘print-ready’ option. Or, if you’d like us to design something custom for you, click the ‘custom design’ option.
For larger design jobs, please email us at email@example.com and we can get back to you with a quote.
How do I supply my artwork?
Please supply all artwork with 3mm bleed and crop marks, in PDF format, with all fonts outlined and colours set to CMYK. If you need any help with artwork or have any questions, please get in touch directly via firstname.lastname@example.org or our Live Chat. You can also view our artwork guide here.
It’s really important you double-check your artwork carefully – mistakes happen to the best of us! We can also print a sample for you if you have time – this is really useful for checking that colours and cropping are all correct and as you envision.
What is the turnaround time for my order?
The standard turnaround time is 3 – 5 business days for most orders within metro Australia, but it can occasionally be a little bit longer at busy times of the year. If you need your order by a certain date, please let us know the deadline when making your order.
Do you ship overseas?
Yes! We ship to anywhere in the world. Just add your address details on the shopping cart page to calculate your postage.
How fast is delivery?
We will always endeavour to get your items to you as quickly as possible. Depending on the size of your order, delivery within most of Australia is 1 – 3 business days. To the US and UK, delivery is 5 – 7 business days.
Unfortunately, we cannot guarantee delivery times as we use external courier companies, but if there is a deadline by which you need your order please let us know so we can build in some buffer time in case of courier delays.
Why is recycled paper better than other paper?
There seems to be so many kinds of environmentally friendly paper to choose from, and we know it can be confusing. You might sometimes see paper products that claim they are from ‘Well-Managed Forests’ or ‘Sustainably Managed Forests’ – but basically this means they could be from any forestry source, including Old Growth or Rainforest.
FSC Certification refers to certification undertaken by the Forest Stewardship Council – a not-for-profit alliance between NGOs, government, and paper and timber players. It aims to ensure that paper doesn’t come from high conservation forests – it’s a fantastic initiative, but it’s still not as good as recycled paper.
By comparison, recycling one tonne of paper would power a home for nine months, save 7,000 gallons of water and reduce greenhouse gas emissions by one metric tonne of carbon equivalent. In our mind, it’s a no brainer – 100% recycled is the best choice.
Who are your charitable partners and how do you choose them?
Delivering a powerful social impact is important to us, and so we’ve been careful to seek out partnerships with some of the most innovative and passionate charities specialising in the area of women’s and girls’ education. We currently partner with CARE Australia and several other grassroots organisations, and have funded projects across Cambodia, Sierra Leone, Uganda, Tanzania, and Nepal. We invest in a diverse range of education – including primary and secondary education, but also business skills training and financial literacy.
We also want to support women’s and girls’ education projects that you – our customers – are passionate about, so please get in touch!
Where are your products made?
All of our products are made right here in sunny Australia. So you can be rest assured we are 100% Australian owned and operated, and made.
Can I sell Words With Heart products in my store?
Yes! We’d love that. Get in touch with us via email@example.com and we’ll send you through a Retail Stockist Information Kit.
Where can I buy Words With Heart stationery?
Great question! You can buy our stationery range right here on the website, just head to the ‘Shop’ link in the main menu.
We are also available in a growing number of stockists across Australia. Let us know if there is a store near you that you’d like to stock the Words With Heart range and we’ll get in touch with them!