Returns

Our returns policies are listed below. Please retain your proof of purchase. Simply follow the instructions below and we will do the rest.

Change of mind
Returns for refund or change of mind can be requested via our Contact Us page.  We do not provide returns or refunds in relation to stationery when you have changed your mind. We are not obliged to provide a refund or replacement for a ‘change of mind’ request. If we do agree to your ‘change of mind’ request, items must be returned in original sealed / shrink-wrapped condition.

Damaged or faulty items
We guarantee that the goods you receive from us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample of those goods on our website.  Where an item has arrived damaged, mis-bound, or faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our customer service team know by visiting our Contact Us page.  Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to the following remedies: a refund in relation to the goods purchased; a replacement product which is identical or of similar value if reasonably available; or compensation for the drop in value of the goods.  We may request to see your proof of purchase.  If there is a minor failure in relation to the goods, we may elect to: provide a refund, replace the goods or repair the goods.

Please note that we do not accept returns of Words With Heart Gift Cards.  Gift Cards can only be redeemed via this website. If you have an issue with a gift card please contact us.

How long will my remedy take?
We will make every effort to process remedy claims within 3 business days of receipt at our online office.  Where we provide you with a refund please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer’s procedures.

Shipping

Once your order has been placed online, we will process and ship it within 48 hours.
We process online orders Monday to Friday from 8am – 5pm Queensland time.
You will receive tracking advice from Australia Post once your order has been dispatched.

If you have problems with your online order, please call us via the Contact Us page.
You can also email hello@wordswithheart.com any time and we will respond as soon as possible during office hours.